Our vision is to not only to introduce Canadians to a new paradigm of non-emergency transportation but firmly establish the golden standard by which all others are measured. To remain a world-class non-emergency transportation solution for Western Canadians by utilizing professional, competent, and caring staff who are all recognised for contributing to the provision of high-quality client care.
We will demonstrate total commitment to the provision of the highest standard of client care. Our services and activities will be ethical, kind, compassionate, considerate and appropriate to our clients’ needs.2
Respect and Courtesy
We will value all colleagues and the public, treating everyone, as we would wish to be treated, with respect and courtesy.3
We will observe high standards of behaviour and conduct, making sure we are honest, open and genuine at all times and will act as an advocate for our clients. ready to stand up for what is right.4
We will promote teamwork by taking the views of others into account. We will take a genuine interest in both those with whom we work with, and those we care for, offering support, guidance and encouragement when it is needed.
Innovation and flexibility
We will continuously look for better ways of doing things, encourage initiative, learn from mistakes, monitor how things are going and be prepared to change when we need to.
We will make ourselves available to those who need to speak to us, listening carefully to what is said to us and making sure that those we work with are kept up to date and understand what is going on.
We will be accountable and responsible for our own decisions and actions as we strive to constantly improve.
Leadership and Direction
We will demonstrate energy, drive and determination especially when things get difficult, and always lead by example.